FAQs

We provide a comprehensive range of IT services designed to support businesses that rely on technology to operate efficiently and securely. Our services include managed IT support, server management, Microsoft 365 administration, cloud infrastructure support, cybersecurity protection, network management, backup and disaster recovery solutions, and business automation. We also support infrastructure lifecycle management including safe decommissioning of servers and IT assets, ensuring secure data removal and responsible disposal. Our approach focuses on proactive IT management. This means we monitor systems continuously, apply updates, and resolve potential issues before they impact your business. By maintaining reliable and secure technology systems, we help organisations reduce downtime and operate more efficiently. For office environments we provide electrical and cable management support to help organise network infrastructure, server racks, and equipment installations.

We primarily support small and medium-sized businesses that need professional IT support without the cost of building a large in-house IT department. That includes companies with a small team, growing organisations adding new staff, and established businesses with more complex systems. Because our services are scalable, we can support straightforward setups as well as environments with multiple users, cloud platforms, and business-critical systems. The aim is to provide the right level of support for where your business is now, while making sure your IT can grow with you.

Yes. Many technical issues can be diagnosed and resolved through secure remote support tools, which allows us to respond quickly without waiting to travel to site. Remote support is ideal for common issues such as login problems, software errors, printer setup, email issues, Microsoft 365 support, and general troubleshooting. It helps reduce downtime because we can often begin work straight away and resolve problems in real time with the user. For many businesses, this makes support faster, more convenient, and more cost-effective.

Yes. While many issues can be handled remotely, some situations are better resolved in person. On-site support can be useful for hardware installations, office moves, network cabling, server work, device rollouts, and troubleshooting physical infrastructure problems. Having the option for on-site support means businesses are covered for both day-to-day technical issues and larger IT projects. This gives clients the flexibility to receive the most effective type of support for each situation.

An IT support company helps businesses manage and maintain the technology they depend on every day. This includes looking after computers, servers, networks, cloud platforms, cybersecurity tools, user accounts, backups, and business software. Support typically covers monitoring systems, fixing technical issues, applying updates, protecting devices, helping employees, and making sure business data is secure and recoverable. In practical terms, the role of an IT support company is to reduce downtime, improve security, and make technology easier for the business to use.

If your business depends on email, internet access, shared files, business software, remote working, or cloud services to operate, managed IT support can add real value. Many companies realise they need support when they begin experiencing repeated technical issues, slow response times, security concerns, or a lack of internal expertise. Managed IT support provides ongoing monitoring, maintenance, and access to professional advice, rather than waiting until something breaks. It is especially useful for businesses that want fewer disruptions, better cybersecurity, and a more organised approach to IT.

When an employee has a technical issue, they can contact the support desk so the problem can be assessed and resolved as quickly as possible. In many cases, the issue can be fixed remotely, such as password resets, software problems, printer issues, connectivity problems, or Microsoft 365 support. If the issue is more complex, it can be escalated, investigated further, or dealt with on-site if needed. The goal is to minimise disruption to the employee, restore productivity quickly, and make sure recurring problems are properly addressed.

Response times depend on the support arrangement and the severity of the issue, but urgent problems are typically prioritised first. A good IT support service does not only wait for tickets to be raised; proactive monitoring can also detect many problems before users notice them. Faster response times are important because they reduce downtime, limit disruption to staff, and help businesses return to normal operations more quickly. Clear communication during the process is also important so clients know what is happening, what is being done, and when they can expect resolution.